FAQ

SHIPPING
*At this time, during the COVID-19 global pandemic, USPS is experiencing shipping delays.*
Please allow up to 3-5 business days for items to process and ship, and a couple
days extra during holidays or sales. Once shipped, items typically arrive in 1-4
days domestically, and 4 to 10 days internationally.


RETURNS
Orders can be processed for a refund within 14 days of receiving your jewelry.
Click here to start your returns process. Once finished, attach the label to your package with the jewelry and the packaging in its original condition and drop off at your local USPS. Once your return is received, you will be refunded the full price of the items returned, minus the initial shipping labels fees & the return shipping label fee ($5 domestic / $15 international), to your original form of payment.
Discounted, customs, and solid gold purchases cannot be returned.


PAYMENT
Ten Wilde accepts all credit or debit cards, PayPal, & Afterpay for payment.